Privacy Policy

Privacy Policy – ReplyFlo

Effective Date: October 8, 2025

1. Introduction

ReplyFlo (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our services and website replyflo.com.

2. Information We Collect

We may collect the following types of data:

User input and conversation data (text you submit to our AI systems)

Contact information (name, email, phone number)

Payment details (for subscription or service payments)

Usage data and analytics (via cookies and analytics tools)

3. How We Use Your Data

We use the collected information to:

Deliver and improve our AI and automation services

Respond to inquiries and provide customer support

Personalize user experience and marketing

Process payments and ensure compliance with legal requirements

Improve AI model accuracy and system reliability

4. Data Sharing

We may share limited data with trusted service providers:

GoHighLevel – CRM and automation platform

OpenAI – AI processing and natural language models

Twilio – messaging and communication infrastructure

These partners process data under strict confidentiality and data protection agreements.

5. Cookies and Tracking

We use cookies and analytics tools to enhance functionality, measure usage, and improve our services. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain user data for as long as necessary to fulfill service purposes, comply with legal obligations, or resolve disputes. You may request deletion at any time by contacting [email protected].

7. User Rights

Under Bulgarian and EU (GDPR) law, you have the right to:

Access, correct, or delete your personal data

Withdraw consent or object to data processing

Request data portability

To exercise these rights, email [email protected].

8. Security

We use encryption, access controls, and secure servers to protect data from unauthorized access or disclosure.

9. Changes

We may update this Privacy Policy periodically. The latest version will always be available at replyflo.com/privacy.